FreshdeskPro

This guide assumes you have a Freshdesk account already.

Compatibility

Uses v2 of the REST API.

Maps data to the following endpoints:

Does your project require something else? Contact Us

Maps data to the following field types:

Duplicate detection will automatically be applied to the email address and a Contact will be created or updated automatically by Freshdesk.

Go to your Freshdesk account (e.g. https://yourcompany.freshdesk.com) and login.
At the top right corner, click on the profile icon and select Profile Settings.
On the next page, toward the top right side you'll see an input labelled Your API Key.
Copy that API key to your clipboard.

Go to the Integrations section in Freeform Settings (Freeform → Integrations).
Find Freshdesk in the list of service providers.
Paste the API Key from Freshdesk into the API Key field in Freeform.
In the Domain field, enter your Freshdesk helpdesk domain, e.g. https://yourcompany.freshdesk.com.

Complete the rest of the following optional fields:
- Default Type - set the default Type for tickets, e.g. Question.
- Default Priority - set the default Priority for tickets, e.g. 1 (low).
- Default Status - set the default Status for tickets, e.g. 2 (open).
- Default Source - set the default Source for tickets, e.g. 1 (email), 2 (portal), etc.
Click the Save button.

After the integration is saved, you will see an Authorize button appear.
Click the Authorize button.
If authorized successfully, you'll see a green Authorized status at the top beside the integration name.

To use this integration on your form(s), you'll need to configure each form individually.

Visit the form inside the form builder.
Click on the Integrations tab.
Click on Freshdesk in the list of available integrations.
On the right side of the page:
- Enable the integration.
- Select the API endpoints you wish to map to.
- Map Freeform fields to the Freshdesk fields as needed.