# Freshdesk Pro

• Go to your Freshdesk account (e.g. https://yourcompany.freshdesk.com) and login.
• At the top right corner, click on the profile icon and select Profile Settings.
• On the next page, toward the top right side you'll see an input labelled Your API Key.
• Copy that API key to your clipboard.

• Go to the CRM section in Freeform Settings (Freeform → Settings → CRM).
• Click the New Integration button at the top right.
• Select Freshdesk (v2) from the Service Provider select dropdown.
• Enter a name and handle for the integration.
• Paste the API Key from Freshdesk into the API Key field in Freeform.
• In the Domain field, enter your Freshdesk helpdesk domain, e.g. https://yourcompany.freshdesk.com.

• Complete the rest of the following optional fields:
  • Default Type - set the default Type for tickets, e.g. Question.
  • Default Priority - set the default Priority for tickets, e.g. 1 (low).
  • Default Status - set the default Status for tickets, e.g. 2 (open).
  • Default Source - set the default Source for tickets, e.g. 1 (email), 2 (portal), etc.
• Click the Save button.

• After the integration is saved, it'll return you to the list of CRM integrations.
• Click into the newly created integration.
• Confirm that there is green circle with Authorized in the middle of the page.

To use this integration on your form(s), you'll need to configure each form individually.

• Visit the form inside the form builder.
• Click on the Integrations tab.
• Click on Freshdesk in the list of available integrations.
• On the right side of the page:
  • Enable the integration.
  • Select the API endpoints you wish to map to.
  • Map Freeform fields to the Freshdesk fields as needed.